Susteez
Manufacturing
CASE STUDY · Hilton Istanbul BosphorusHarbiye · İstanbul

Hosting since 1955

A hotel that has run without a break for seventy years — and what it means to be a supplier to a property whose standard was built over decades.

Project facts
HotelHilton Istanbul Bosphorus — opened 1955
Rooms499 rooms, 13 suites
SuppliedNapkin sets, cutlery, decorative bamboo picks

Seventy years of a service tradition

It opened in 1955 and has been hosting ever since. The service standard of a hotel that has run for seventy years is not built in a season, and it picks its suppliers on the same timescale. In a property like this, a product is accepted on the strength of repeated deliveries rather than a single order.

Why the napkin set is its own job

The napkin is the single-use item a hotel guest touches most often. In a breakfast hall it reaches the table thousands of times a day, and each time it repeats the hotel's language. Decorative bamboo picks follow the same logic: in canapé and cocktail service they are part of the presentation as much as of the food.

What this demonstrates

That we can meet the expectations of a hotel with institutional memory, whose standard formed over decades. Becoming a supplier at a property like that is a different thing from winning a tender.

Napkin consumption in high-turnover breakfast and banquet service runs higher than expected; the season plan is worth working out together.

If you run a multi-site chain or group, we plan the job by component rather than by site. Tell us how many sites and which products, and we will work out the schedule and the cost with you.

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