Susteez
Manufacturing
CASE STUDY · Mandarin Oriental BosphorusKuruçeşme · İstanbul

One hundred rooms, no volume to hide behind

In a small property every guest interaction is visible; there is no volume to average a flaw away in.

Project facts
HotelMandarin Oriental Bosphorus, Istanbul — opened 2021
LocationKuruçeşme, on the Bosphorus waterfront
Rooms100 rooms and suites
SuppliedCutlery, straws, decorative bamboo picks

Few rooms, high visibility

In a hundred-room hotel every item reaches every guest. In a five-hundred-room property a flawed batch can disappear into the statistics; in a hundred-room property it cannot. Batch-to-batch consistency matters more here than on high-volume work — the opposite difficulty from the Aura Group job.

Low volume, same standard

A small property places small orders, and at most manufacturers that means falling to the bottom of the priority list. For us a low-volume order occupies the same place in the production plan as a large one: the same line, the same checks.

What this demonstrates

That we can meet the expectations of boutique-scale luxury properties without the advantage of volume.

Minimum quantities are discussed separately with smaller properties; unprinted products carry no minimum.

If you run a multi-site chain or group, we plan the job by component rather than by site. Tell us how many sites and which products, and we will work out the schedule and the cost with you.

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